Terms and Conditions

Man with Van Harringay Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man with Van Harringay provides removal, moving, delivery and related services within its service area. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions:

Customer means the person, company or organisation that places the booking and is responsible for payment.

We, us and our means Man with Van Harringay, the provider of removal and transport services.

Services means any moving, transport, loading, unloading, packing, delivery, or related services we provide.

Goods means the items, belongings or property that you ask us to handle or transport.

Service area means the geographical locations in which we normally provide services, including Harringay and surrounding districts, as updated from time to time.

2. Scope of Services

We provide man and van services including local and regional moves, collection and delivery of items, small removals, and related transport services. The specific scope of your job, including pickup and delivery addresses, number of helpers, size of vehicle, and estimated duration, will be confirmed at the time of booking.

We reserve the right to refuse to carry any Goods that are unsafe, illegal, excessively heavy, not properly prepared for transport, or which we reasonably believe may endanger our staff, vehicle, third parties, or other goods.

3. Booking Process

3.1 Booking enquiries can be made by enquiry form, online request, or other channels we make available from time to time. A booking is only confirmed when we have accepted your request and provided you with confirmation of the date, time, rate and key details of the job.

3.2 When making a booking you must provide accurate information, including but not limited to:

The full addresses for collection and delivery.

Details of access issues, such as stairs, lifts, parking restrictions, low ceilings or narrow doorways.

An honest and complete description of the volume and nature of Goods.

Any special handling requirements, fragile items, or items of unusual size, weight, or value.

3.3 We rely on the information you provide. If, upon arrival, the job differs substantially from that described at the time of booking, we may:

Adjust the price to reflect the additional work or time required.

Refuse to handle certain items that are unsafe, prohibited or impractical.

Cancel the job and charge a reasonable call-out or cancellation fee to cover our costs.

3.4 Start and finish times are estimates and may be affected by traffic, weather, access issues, or other factors outside our control. We will make reasonable efforts to arrive at the agreed time but cannot guarantee exact timings.

4. Pricing and Quotations

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your booking confirmation.

4.2 Any quotation is based on the information you supply and is valid only for the conditions described. Quotations are subject to change if:

You add extra pick-up or delivery addresses.

The volume or nature of Goods is greater than originally indicated.

There are delays caused by you or by circumstances within your control.

There are significant access issues not disclosed at the time of booking.

4.3 Unless expressly stated otherwise, our prices do not include congestion charges, tolls, parking charges, fines due to insufficient parking arrangements, or fees required for special permits. These costs, where applicable, may be added to your final bill.

5. Payments

5.1 You are responsible for paying all charges associated with the Services, including any additional agreed costs that arise during the job.

5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking. Your booking is not fully confirmed until the required deposit is received.

5.3 The balance of payment is typically due on completion of the job, unless we have agreed different terms in writing in advance.

5.4 Payment methods accepted will be specified at the time of booking. You must ensure that you have an appropriate means of payment available at the completion of the job.

5.5 If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at a reasonable rate from the due date until the date payment is received in full.

Withhold delivery of Goods and retain them until all sums due have been paid.

Recover from you any costs we incur in seeking to recover unpaid amounts, including reasonable administration and legal costs.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.

6.2 We operate a cancellation policy that may include the following charges:

No cancellation fee for cancellations made with sufficient notice, as specified to you at the time of booking.

A partial charge or loss of deposit for cancellations made within a certain period before the scheduled start time, to cover our administrative costs and loss of opportunity.

A higher cancellation fee, potentially up to the full quoted price, for cancellations made on the day of service or after our staff and vehicle have been dispatched.

6.3 If you wish to change the date, time, or scope of your booking, we will make reasonable efforts to accommodate your request but cannot guarantee availability. Any change may affect the price.

6.4 We may cancel or postpone a booking due to reasons beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, road closures, or safety concerns. In such cases we will attempt to reschedule the job at a mutually convenient time. We will not be liable for any resulting indirect or consequential loss.

7. Customer Responsibilities

7.1 You are responsible for:

Ensuring adequate and legal parking is available at collection and delivery points, including arranging permits where necessary.

Ensuring that access to your premises is safe, clear and suitable for moving Goods.

Supervising the move or appointing a responsible representative to do so.

Checking the premises at the end of the move to ensure nothing has been left behind.

7.2 You must ensure that all appliances are properly disconnected, defrosted, drained and prepared for transport. We do not undertake electrical, gas or plumbing disconnection or reconnection.

7.3 Certain items must be properly packed or dismantled before transport. It is your responsibility to dismantle large or complex furniture items, unless we have expressly agreed to provide dismantling and reassembly as part of the Services.

8. Excluded and Prohibited Goods

8.1 We will not knowingly carry or handle:

Illegal items or substances.

Explosives, flammable or hazardous materials, including gas cylinders and fuel containers.

Perishable goods that require special storage conditions.

Animals or live plants.

Cash, jewellery, watches, important documents, or items of exceptional value, unless expressly agreed in writing and appropriately insured.

8.2 If you include any prohibited Goods without our knowledge, you do so at your own risk. We accept no liability for loss or damage to such items and you will be responsible for any fines, damages or losses we incur as a result.

9. Waste and Disposal Regulations

9.1 We are a removal and transport service and are not a general waste carrier. We cannot remove or dispose of household waste, construction rubble, or other refuse unless this has been expressly agreed in advance and is compliant with applicable waste regulations.

9.2 Any request to dispose of items must be made at the time of booking. We will only agree to remove items to authorised facilities and may charge additional fees for disposal, handling, and any related regulatory costs.

9.3 We will not remove hazardous waste, including but not limited to chemicals, asbestos, medical waste, or contaminated materials. You must arrange for such materials to be dealt with by licensed specialists.

9.4 You are responsible for ensuring that any items you ask us to dispose of are your property and that you have the right to dispose of them. We accept no liability for claims arising from the disposal of items where you did not have proper authority.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is limited as set out in this section.

10.2 We are not liable for loss or damage to Goods unless caused by our proven negligence. Normal wear and tear, minor scuffs or marks consistent with handling and transport, and pre-existing damage are not covered.

10.3 Our liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per job, which reflects the nature of our services and charges. You are advised to arrange your own suitable insurance cover for high-value items or for the total value of your Goods.

10.4 We will not be liable for:

Loss or damage resulting from your failure to properly pack, secure or protect items.

Loss or damage caused by defective or inadequate packaging supplied by you.

Loss of data or loss of function of electronic equipment.

Loss or damage where we have been asked to carry items against our advice.

10.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the Services.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

11. Claims and Complaints

11.1 If you believe that loss or damage has occurred, you must inform us as soon as reasonably practicable and in any event within a reasonable time after completion of the job.

11.2 You must provide reasonable evidence of any alleged loss or damage, including photographs, descriptions and any supporting documentation requested. We may inspect the alleged damage before any repairs or disposal of items take place.

11.3 We will review your complaint and respond within a reasonable period, aiming to resolve issues fairly in line with these Terms and Conditions and applicable law.

12. Delays Outside Our Control

12.1 We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, including but not limited to traffic incidents, road closures, severe weather, accidents, or third-party actions.

12.2 If such an event occurs, we will contact you as soon as reasonably possible to inform you and will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

13. Parking, Fines and Access

13.1 You are responsible for arranging suitable parking for our vehicle at all relevant locations, including obtaining any necessary permits or permissions.

13.2 If suitable parking is not available and our driver must park in a restricted area, any parking charges or fines that arise may be added to your bill.

13.3 If access to the property or premises is restricted, unsafe or significantly more difficult than described at the time of booking, we may adjust the price, refuse to move certain items, or cancel the job if it cannot be carried out safely.

14. Data Protection and Privacy

14.1 We will use your personal information only for the purpose of managing your booking, providing our Services, handling payments, and, where you have consented, for informing you about our services in the future.

14.2 We will store your data securely and will not sell your personal information to third parties. We may share necessary information with partners or subcontractors involved in delivering the Services, or where required by law.

15. Subcontracting

15.1 We may, at our discretion, use vetted subcontractors or partners to carry out all or part of the Services. In such cases, these Terms and Conditions will still apply to the Services provided.

16. Variation of Terms

16.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking with Man with Van Harringay or allowing the Services to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.