Privacy Policy

Man with Van Harringay Privacy Policy

This Privacy Policy explains how Man with Van Harringay collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Harringay customers and service users in the Harringay area, including anyone making enquiries, requesting quotations, or using our man and van or related services.

We are committed to protecting your privacy and handling your personal data in a fair, transparent, and secure manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services and run our business. The types of personal data we may collect include:

Identification and contact details, such as your name, address, service address, and general location information relevant to your move or delivery, as well as your preferred contact details.

Service and booking information, including details of the services you request, inventory descriptions for moves, pick-up and drop-off locations, dates and times of bookings, instructions you give us, and related notes.

Payment and transaction information, such as records of payments made, methods of payment used, and related billing details. We do not store full payment card details when payments are processed through secure third-party payment processors.

Communication records, including information you provide in phone calls, messages, and other communications regarding quotations, bookings, complaints, feedback, or general enquiries.

Technical and usage information, which may include basic technical data and usage information generated when you interact with our website or digital services, to the extent necessary for security, performance, and analytics.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, online forms, or other communication channels.

We may also receive personal data indirectly when someone else books a service on your behalf, for example a family member, friend, or business contact who provides us with your details for a collection or delivery.

Where required and appropriate, we may supplement the information you provide with publicly available information or information received from third parties, for example for address verification or fraud prevention.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will typically be one or more of the following:

Performance of a contract. We process your personal data to provide our services, respond to enquiries, prepare and issue quotations, manage bookings, carry out moves and deliveries, handle payments, and provide customer support.

Compliance with legal obligations. We may process personal data where this is necessary to comply with our legal and regulatory obligations, including tax, accounting, and record keeping duties, and obligations relating to insurance or health and safety.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing and improving our services, preventing fraud and misuse, maintaining security, handling customer enquiries and complaints, and keeping limited records of previous services for reference and continuity.

Consent. In limited situations, we may rely on your consent, for example for certain forms of marketing or optional communications. Where we rely on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage, and fulfil our services, including responding to enquiries, supplying quotations, arranging bookings, planning routes, and carrying out moves, collections, and deliveries.

To manage customer relationships, including handling feedback, claims, complaints, and follow-up queries, and providing ongoing support relating to your booking or service history.

To manage payments and accounts, including processing payments, issuing invoices, managing deposits or refunds, and maintaining accounting records.

To improve and develop our services, for example by reviewing typical routes and jobs, monitoring service quality, and using aggregated or anonymised data for service planning and performance analysis.

To communicate with you, including confirming bookings, providing service updates, and contacting you about changes to our terms or policies that are relevant to your use of our services.

To protect our business and comply with legal obligations, including for fraud prevention, to address disputes, to cooperate with law enforcement or regulators where legally required, and to enforce our agreements.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the operation of our services, always in accordance with data protection law and subject to appropriate safeguards.

Service providers and processors. We may use third-party companies to provide certain services on our behalf, such as payment processing, cloud storage, customer management tools, route planning systems, or IT support. These providers act as data processors and are only permitted to process personal data on our instructions and for the purposes we specify.

Professional advisors. We may share necessary personal data with professional advisors such as accountants, auditors, or legal advisors, where required for lawful business and compliance purposes.

Legal and regulatory bodies. We may disclose personal data where required to do so by law or regulation, or where necessary to establish, exercise, or defend legal claims.

Other third parties. In limited circumstances, such as a business sale, restructuring, or transfer of operations, personal data may be shared with relevant third parties, subject to strict confidentiality and security obligations.

We do not sell your personal data to third parties.

International Data Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, such transfers will be made in compliance with applicable data protection laws. We will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to protect your personal data.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve disputes.

In general, customer and booking records are kept for a period that aligns with statutory limitation periods and regulatory requirements, after which they will be securely deleted or anonymised. Shorter retention periods may apply to certain types of data, such as routine communications or operational logs, where continued storage is not required.

When determining retention periods, we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether those purposes can be achieved by other means.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it to perform their duties and ensuring that they are subject to confidentiality obligations.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority.

Your Data Protection Rights

Subject to certain conditions and exceptions under data protection law, you have the following rights in relation to your personal data:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain additional information.

The right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You can request that we limit the processing of your personal data in certain situations, such as while we are investigating a request for rectification or an objection.

The right to object. You may object to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds to continue or the processing is for legal claims.

The right to data portability. Where processing is based on consent or the performance of a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transferred to another controller where technically feasible.

The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will apply from the date they are published, and the most recent version will always govern how we handle your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy and personal data as a Man with Van Harringay customer in the Harringay area.