Terms and Conditions for Man With Van Harringay

These Terms and Conditions set out the basis on which Man With Van Harringay provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these terms. They are designed to create a clear understanding of the booking process, pricing, payment obligations, cancellation rights, liability limits, and waste handling responsibilities. These terms apply whether the service is arranged for a home move, office relocation, item delivery, furniture transport, or a similar job requiring a man and van service.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van Harringay name, and “you” or “the customer” refer to the person or business requesting the service. Where a third party pays for, arranges, or receives the service, that party may also be bound by these terms to the extent they participate in the booking or direct the work. We reserve the right to refuse a booking, suspend work, or withdraw from a job where the requested service is unlawful, unsafe, impractical, or materially different from the information provided at the time of booking.

These terms should be read together with any written quotation, booking confirmation, job notes, or agreed amendments. If there is any inconsistency, the written quotation or job confirmation will take precedence over these general terms, unless the quotation expressly states otherwise. Nothing in these terms affects your statutory rights where they apply under UK law.

Booking Process

A booking is considered provisional until we have received the necessary information and confirmed availability. To obtain a quotation, you must provide accurate and complete details about the items to be moved, collection and delivery addresses, access conditions, preferred dates and times, floor levels, parking arrangements, and any special handling requirements. Where the job involves heavy, fragile, valuable, or awkward items, you must tell us in advance. If the information supplied is incomplete or inaccurate, we may revise the quotation or decline the booking. A man with van service depends on accurate planning, and any late changes may affect timing, costs, or the ability to complete the job safely.

Once a quotation is accepted, we may issue a booking confirmation by message, email, or other written means. The booking becomes binding when we confirm the service date, charge basis, and any deposit or advance payment requirements. We will make reasonable efforts to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, access problems, or earlier jobs overrunning. Unless expressly agreed, the service is provided on a best-efforts basis rather than on a guaranteed clock-time basis. Customers are responsible for ensuring that someone authorised is present to give access, approve items, and make payment where required.

If the job scope changes after booking, including additional items, extra collection or delivery points, extended waiting time, dismantling, assembly, stair carries, or parking delays, we may adjust the price accordingly. If the revised job is materially larger or more complex than described, we may reasonably refuse to continue until the revised cost is agreed. For safety and planning, the driver or team may inspect items before loading and may decline to move any item that is likely to cause damage, injury, contamination, or legal issues.

Payments and Charges

Charges are normally based on an hourly rate, a fixed quote, or a combination of both, depending on the booking. Any quoted price is valid only for the scope, dates, times, and conditions described at the time of quotation. Unless otherwise agreed, prices may exclude congestion or parking costs, tolls, congestion charges, material disposal fees, congestion-zone related expenses, waiting time, and third-party charges. Where parking permits or loading permissions are required, the customer must arrange them in advance unless we have expressly agreed to do so. If we incur unavoidable external costs because of the job, these may be added to the invoice.

Payment must be made in the manner and by the deadline stated in the booking confirmation or invoice. We may require a deposit, advance payment, or full prepayment before the job starts, especially for larger removals, weekend services, or short-notice bookings. If payment is due on completion, it must be made immediately after the service ends unless otherwise agreed in writing. We may accept bank transfer, card payment, or cash, subject to availability and verification. If a payment is declined or delayed, we may suspend the job, withhold delivery, or charge reasonable recovery costs to the extent permitted by law.

Invoices that remain unpaid after the due date may attract late payment charges, interest, and administration costs where lawful. For business customers, the Late Payment of Commercial Debts legislation may apply. We reserve the right to set off any sums owed by you against any refund or credit due to you. Unless otherwise stated, quotations are exclusive of VAT, which will be added where applicable. Any discount or promotional rate is conditional on full compliance with the agreed booking terms and may be withdrawn if the scope changes or if the booking is cancelled outside the allowed period.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. The amount refunded, if any, will depend on how much notice is given, whether the vehicle or team has already been allocated, and whether we have incurred costs or lost the opportunity to accept other work. If you cancel at short notice, we may retain all or part of any deposit to cover administration, reserved capacity, and preparatory costs. Where a fixed-price service has been scheduled and the customer cancels after dispatch or on arrival, a call-out charge or minimum charge may apply.

If we need to cancel or reschedule because of vehicle failure, staff illness, unsafe conditions, legal restrictions, severe weather, or other events beyond our reasonable control, we will endeavour to offer a new appointment or a refund of any unused prepayment. We are not responsible for indirect losses caused by a cancelled or delayed booking, provided we have acted reasonably and in good faith. Where access is delayed by the customer, including locked premises, missing keys, unapproved parking, or items not being ready, waiting time may be charged at the applicable hourly or half-hourly rate. If the delay makes the job impractical, we may treat it as a customer cancellation.

We may also terminate a booking without liability where the customer is abusive, intoxicated, requests illegal activity, misrepresents the nature of the job, or fails to provide a safe working environment. In such cases, any deposit may be retained to the extent permitted by law and any further costs incurred may be invoiced. The customer should ensure that all items are packed, labelled, and ready for transit unless packing or preparation has been included in the service.

Liability and Responsibility

Man With Van Harringay will take reasonable care when handling items and carrying out the service, but our liability is limited by the following rules. We are not liable for pre-existing damage, poor packing, hidden defects, normal wear and tear, or damage arising from unsuitable packaging provided by the customer. Unless we have agreed to pack or dismantle an item, the customer remains responsible for its adequacy for transport. Fragile items, antiques, artwork, electronics, and high-value goods should be declared in advance, and additional protection or specialist handling may be required.

We are not liable for loss or damage caused by events outside our control, including accidents not attributable to our negligence, traffic incidents involving third parties, adverse weather, strikes, or civil disturbance. Our total liability for any claim arising from a single booking shall be limited to the amount paid or payable for the specific service, except where the law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law.

The customer must ensure that access routes are reasonably safe and that items can be moved without undue risk. This includes informing us of narrow stairs, low ceilings, weak flooring, restricted parking, and any health-and-safety concerns. If our team believes an item is unsafe to move without additional equipment, manpower, or packaging, we may decline the task or adjust the charge. We are not responsible for delays or damage caused by items that were not declared accurately, by the customer’s failure to secure loose parts, or by the presence of hazardous materials.

Waste Regulations and Prohibited Items

Where the booking includes disposal, clearance, or removal of unwanted goods, the customer must accurately identify what is to be taken away. Waste may only be transported and disposed of in accordance with applicable UK waste legislation, environmental rules, and local disposal requirements. We will not knowingly handle illegal waste activities, fly-tipping, or the unlawful transfer of responsibility for controlled waste. If a waste transfer note, receipt, or other lawful record is required, the customer agrees to cooperate and provide the information needed for compliance.

We may refuse to collect or dispose of items that are hazardous, contaminated, toxic, explosive, pressurised, infectious, or otherwise prohibited. This includes, without limitation, asbestos, chemicals, medical waste, gas cylinders, fuel, solvents, and items containing unsafe batteries or fluids unless we have expressly agreed and are legally able to handle them. The customer must disclose any item that may create environmental or safety risks. If prohibited waste is discovered after loading, we may unload it, isolate it, or return it at the customer’s expense, depending on what is lawful and safe.

Any waste removed as part of the service becomes subject to the agreed disposal arrangements only where this is lawful and specifically included in the booking. Customers must not use our service to avoid their own legal obligations for proper disposal, segregation, or documentation. Where a clearance job appears to involve commercial waste, electrical waste, or other regulated material, additional conditions and charges may apply. We reserve the right to charge for time spent identifying, separating, or returning items that were incorrectly described.

Customer Duties

The customer is responsible for ensuring that the items are ready for collection at the agreed time, that access is lawful, and that any keys, codes, or permissions are available. If the job requires lifting or moving through a property, the customer must obtain the necessary consent from landlords, building managers, neighbours, or other relevant parties. The customer must remove or secure personal data, confidential documents, and items of exceptional value before the move unless we have specifically agreed to handle them. A man with van booking is not a substitute for specialist security, data protection, or asset management services.

The customer must also ensure that any item requiring disconnection, de-installation, or reconnection is handled by a competent person unless we have agreed otherwise. We do not normally disconnect gas appliances or carry out electrical work. Where we assist with basic dismantling or reassembly, this is done at the customer’s risk unless caused by our negligence. The customer should tell us in advance about pets, children, restricted access, or any site rules that may affect the work.

If the customer is absent or unable to make decisions at the time of the move, we may rely on the instructions of any person who appears to be authorised, but we are not required to act on conflicting instructions. Any dispute about ownership, delivery, or item condition should be raised as soon as possible after the service. A failure to notify us promptly may reduce the ability to investigate the issue and may affect any claim.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. Any waiver of a right under these terms must be in writing and should not be interpreted as a waiver of any future right.

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a change is required by law. Continued use of the service after updated terms are communicated may constitute acceptance of those revised terms for future bookings. These terms are intended to protect both the customer and the service provider by ensuring that each Man With Van Harringay booking is handled fairly, transparently, and in line with UK law.