Terms and Conditions for Man With Van Harringay

These Terms and Conditions set out the basis on which Man With Van Harringay provides removal, transport, delivery, collection, and related van services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create a clear and fair agreement between the customer and the service provider, covering how bookings are made, how charges are calculated, when payment is due, what happens if a booking is changed or cancelled, and the limits that apply to liability.

The purpose of these terms is to avoid uncertainty and to ensure that both parties understand their responsibilities. The service may include handling household items, office contents, single-item transport, loading and unloading, waiting time, and other agreed support. Unless we agree otherwise in writing, these terms apply to all work carried out by the Man With a Van Harringay service, whether the booking is made online, by phone, by email, or through any other booking channel.

In these Terms and Conditions, the words “we,” “us,” and “our” refer to the service provider, and “you” or “customer” refers to the person requesting the service. If the customer is acting on behalf of a business, landlord, tenant, or other organisation, that person confirms they have authority to accept these terms for that party. These terms should be read together with any written quotation, booking confirmation, inventory list, or service notes provided before the job begins.

Booking Process

A booking is generally formed in stages. First, the customer provides details of the job, including the collection and delivery addresses, access conditions, item sizes, number of floors, parking restrictions, timing requirements, and any additional handling needs. Based on this information, we may provide a quote or estimate. A quote may be fixed or may be subject to adjustment if the details supplied were incomplete, inaccurate, or changed after the quote was issued. A booking is only confirmed once we have accepted the job and the customer has received confirmation from us.

It is the customer’s responsibility to make sure that all information provided during the booking process is accurate and complete. This includes any details that may affect vehicle size, labour requirements, route planning, access, heavy lifting, disassembly, packing, or special equipment. If the actual service differs from the original description, we may revise the price, alter the vehicle allocated, reschedule the job, or decline work that cannot safely be completed within the agreed arrangement. Man With Van Harringay reserves the right to refuse any booking where the request is unsafe, unlawful, or beyond the scope of the service offered.

Customers should ensure that someone authorised to make decisions about the job is available at the collection and delivery points. If the customer is not present, they must make sure that another responsible adult is available to confirm instructions, approve access, and receive the goods. We are not responsible for delays caused by missing information, inadequate access, incorrect addresses, closed premises, or the failure of the customer to be ready at the agreed time. Any changes made after confirmation, including a change of date, time, route, or inventory, may result in additional charges.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service. In some cases, a deposit, part-payment, or advance payment may be requested to secure the booking, especially for larger jobs, long-distance work, or services involving waiting time or specialist handling. We accept payment methods notified at the time of booking, and the customer agrees to pay all sums due promptly and without deduction, set-off, or counterclaim unless required by law.

Quoted prices are based on the information available when the quote is issued. They may include labour, vehicle use, fuel, and standard travel time, but they do not automatically include congestion charges, tolls, parking fees, fines resulting from incorrect parking instructions, charges for waiting caused by the customer, or additional manpower requested on site. If work takes longer than expected because of factors outside our control, further charges may apply. The customer agrees to pay these additional costs where they reasonably arise from the service requested.

All invoices, estimates, and statements should be checked carefully. If a customer believes an invoice is incorrect, they must raise the issue promptly and provide supporting details. Failure to do so does not remove the obligation to pay the undisputed portion of the amount due. Late or missed payments may lead to administrative charges, suspension of future bookings, or recovery action where appropriate and lawful. Title to any goods transported remains with the customer at all times unless the goods are sold lawfully by a third party, and payment for the service does not include ownership of any customer property.

Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. The exact amount of notice required may depend on the nature of the job, the size of the vehicle reserved, the number of staff allocated, and any third-party costs already incurred. If a cancellation is made with sufficient notice, any deposit may be refunded at our discretion, less any non-recoverable costs. If a cancellation is made at short notice, or if the team arrives and cannot complete the work because the customer is absent, unprepared, or unwilling to proceed, a cancellation fee or call-out charge may apply.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, unsafe conditions, road closures, or any other event beyond our reasonable control, we will aim to notify the customer as soon as possible and offer an alternative date or time where reasonably practicable. We will not be liable for losses arising from cancellation or delay caused by circumstances outside our control, provided we have acted reasonably. However, nothing in these terms limits rights that cannot legally be excluded under UK law.

Liability

We will take reasonable care when handling property, but the customer remains responsible for ensuring that items are suitably packed, labelled, and protected unless packing services have been expressly included in the booking. Fragile items, loose fittings, unboxed electronics, artwork, mirrors, glass, and similar goods are especially vulnerable to damage if they are not properly secured. We are not responsible for damage caused by defective packing, pre-existing wear, hidden defects, unsuitable containers, or the movement of items that were already unstable before we handled them.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and that results from our proven negligence or breach of contract. We are not liable for indirect loss, loss of profit, loss of business, missed deadlines, emotional distress, or consequential damage, except where such exclusion is prohibited by law. In any event, our total liability in respect of a booking will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit is required by statute or is agreed in writing.

Customers must notify us of any claim for damage, shortage, or loss as soon as reasonably possible after completion of the job, and in any event within a reasonable period. Supporting evidence, including photographs, item descriptions, and details of the alleged issue, may be requested. If goods are delivered and accepted without immediate comment, this may make later claims more difficult to investigate, though it does not remove statutory rights where applicable. We may choose to inspect the relevant items, packaging, or site conditions before deciding how to respond.

Waste Regulations

Where our service involves removal of unwanted items, disposal, clearance, or transport of waste, the customer agrees that all relevant waste regulations will be followed. We will only remove waste that we are lawfully permitted to collect and transport. The customer must not ask us to dispose of hazardous, toxic, asbestos-containing, clinical, or otherwise regulated materials unless this has been specifically agreed in advance and can be handled lawfully by the appropriate licensed operator. The customer is responsible for declaring the nature of all waste before the job starts.

Under UK law, waste must be managed responsibly and transferred to authorised facilities where required. The customer confirms that any waste handed over for disposal is owned by them or that they have the legal right to arrange its removal. If any item is contaminated, dangerous, or improperly described, we may refuse to load it or may stop work immediately. Any costs arising from incorrect waste descriptions, unlawful disposal requests, or the need to segregate or handle prohibited materials may be charged to the customer. We may also keep records required for lawful waste transfer and compliance purposes.

The customer must not include items that are illegal to transport, possess, or dispose of. This includes, without limitation, stolen goods, prohibited substances, unlicensed weapons, and certain regulated waste types. If we suspect that any item is unlawful, unsafe, or misdeclared, we may refuse to carry it, contact the relevant authorities where required, or terminate the job. We accept no liability for losses caused by the customer’s failure to comply with waste or transport rules.

Customer Responsibilities

The customer must ensure that premises are reasonably accessible, that parking arrangements are suitable, and that the path for loading and unloading is free from avoidable obstruction. If permits, keys, lift access, codes, or other permissions are needed, the customer must arrange them in advance. The customer also warrants that all items presented for transport are lawful to move and do not present an unreasonable health and safety risk. If any item requires special handling, the customer must notify us before the booking is confirmed.

We may suspend or end the service if the customer, the customer’s representative, or any occupant behaves abusively, threatens staff, interferes with safe working, or causes a serious health and safety concern. In such circumstances, full payment may still be due for work already carried out and reasonable costs already incurred. Man With Van Harringay also reserves the right to charge for delays caused by the customer, including extended waiting time, failed access, or repeated changes to instructions after the job has begun.

Insurance and Risk

Where insurance is in place, the scope of cover may be subject to exclusions, limits, and evidence requirements. The customer should not assume that every item is automatically insured for full replacement value. If the customer requires additional cover, they should ask about this before the booking is confirmed. Risk in the goods may pass at different times depending on the service provided and the point at which loading, transport, or delivery has been completed. Nothing in these terms affects any compulsory insurance obligations that apply under UK law.

If the customer asks us to leave goods unattended, on the pavement, in a shared area, or in any location not personally received by the customer or an authorised representative, they do so at their own risk unless we have expressly agreed otherwise in writing. We are not responsible for theft, loss, or damage arising after a customer has instructed us to place items in a chosen location against our advice.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rules provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms is intended to exclude or limit any rights that the customer may have under applicable consumer protection law, including rights relating to services that are not provided with reasonable care and skill. Any waiver of rights must be in writing and signed by an authorised representative of the service provider. Failure to enforce any term on one occasion does not mean that the term has been waived for the future.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms form the full agreement between the parties concerning the service, unless amended in writing. For clarity, headings are included for convenience only and do not affect interpretation. The use of different versions of the main keyword, including Man With Van Harringay, Man with a Van Harringay, and Harringay man and van service, is descriptive and does not change the legal effect of the agreement.